Return & Exchange Policy

Returns & Exchanges at Elzaari

At Elzaari, we want you to be happy with your purchase. If you are not completely satisfied with an eligible item, you may be able to request a return or exchange in accordance with the terms of this policy.

Please review the information below before requesting a return or exchange.

Return Eligibility

To be eligible for a return or exchange, items generally need to:

  • Be in their original condition
  • Be unused, unworn, and undamaged
  • Include original packaging, tags, or accessories where applicable
  • Be returned within the applicable return period
  • Meet any product-specific return requirements

Some products may have different return or exchange conditions. Please check the individual product listing before placing your order.

Items That May Not Be Eligible

Certain products may not be eligible for return or exchange because of their nature, condition, hygiene requirements, personalization, or other applicable restrictions.

Examples may include:

  • Personalized or customized products
  • Items that have been used, worn, altered, or damaged after delivery
  • Products missing original packaging or accessories where required
  • Items specifically identified as non-returnable on the product listing
  • Other products restricted by applicable law or our return terms

How to Request a Return

If you need to return an eligible item:

Step 1 — Contact Us

Contact Elzaari Customer Support and provide your order number and the reason for your return.

Step 2 — Receive Return Instructions

Our team will review your request and, if eligible, provide instructions for returning the item.

Please do not send an item back without following the return instructions provided by our support team.

Step 3 — Return the Item

Pack the item securely and follow the return instructions provided.

Step 4 — Return Review

Once the returned item is received, it may be inspected to confirm that it meets the applicable return requirements.

Step 5 — Refund or Exchange

If your return is approved, we will process the applicable refund or exchange according to our policy.

Exchanges

If an eligible item needs to be exchanged, please contact us before sending the item back.

Exchange availability may depend on:

  • Product availability
  • Size or color availability
  • Product condition
  • The applicable return requirements

If the requested replacement is unavailable, another resolution may be offered where applicable.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Order number
  • Description of the issue
  • Clear photographs of the item and packaging, where applicable

We will review the information and help determine the appropriate resolution.

Refunds

Once an eligible return has been received and approved, any applicable refund will be processed according to our refund policy.

The time it takes for a refund to appear in your account may vary depending on your original payment method and financial institution.

Return Shipping

Return shipping arrangements and costs may vary depending on the reason for the return and the applicable terms of the order.

Please contact us before returning an item so we can provide the correct instructions.

Important Information

Please make sure you review the product description, sizing information, and applicable return conditions before placing your order.

Return and exchange eligibility may vary by product.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

Need Help With a Return?

If you have questions about returning or exchanging an item, our customer support team is here to help.

Please include your order number when contacting us so we can assist you efficiently.

Contact Elzaari

We're committed to making your shopping experience as simple and convenient as possible.

Thank you for shopping with Elzaari.