Shipping policy

At Elzaari, we aim to make your shopping experience simple, reliable, and convenient. We work with trusted delivery partners and sellers to ensure your orders reach you safely and on time.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Processing times may vary depending on:

  • Product availability
  • Seller location
  • Order volume
  • Product type
  • Weekends and public holidays

Once your order has been dispatched, you will receive shipping information where tracking is available.

Delivery Times

Estimated delivery times depend on the product, seller, delivery service, and destination.

Typical delivery times are:

  • Standard Delivery: 3–7 business days
  • Express Delivery: 1–3 business days, where available
  • International Delivery: Delivery times vary by destination

Please note that these are estimated delivery times, not guaranteed delivery dates.

Tracking Your Order

When tracking is available, you can use your tracking number to follow the progress of your shipment.

You can also visit our Track Your Order page for additional information.

Tracking updates may take some time to appear after an order has been dispatched.

Shipping Charges

Shipping charges may vary depending on:

  • Delivery destination
  • Product size and weight
  • Seller
  • Delivery method
  • Order value

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Delays

Although we work to provide reliable delivery, unexpected delays can sometimes occur due to:

  • Courier delays
  • Severe weather
  • Public holidays
  • Customs processing
  • Incorrect or incomplete delivery information
  • High shipping volumes
  • Circumstances outside our control

If your order is delayed, please allow additional time for delivery and contact our customer support team if you need assistance.

International Shipping

Some products may be available for international delivery, while others may only be available within selected countries.

International customers may be responsible for any applicable customs duties, import taxes, or other charges imposed by the destination country.

These charges are generally outside Elzaari's control.

Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

If you notice that your address is incorrect, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact our customer support team as soon as possible.

For damaged packages, we may request photographs or other information to help investigate the issue with the seller or delivery provider.

Delivery to the Wrong Address

If an order is delivered to the address provided during checkout, but the address was entered incorrectly by the customer, additional delivery or replacement charges may apply.

We recommend carefully checking your shipping information before placing your order.

Multiple Items in One Order

If you purchase multiple products from different sellers, your items may arrive in separate packages and at different times.

You may receive separate tracking information for each shipment where tracking is available.

Contact Us

If you have questions about shipping, delivery, or your order, our customer support team is here to help.

Please visit our Help Center or Contact Us page and provide your order details so we can assist you as quickly as possible.

Thank you for shopping with Elzaari.